My Animals

Our straw and miscanthus pellets are designed specigfically for animals, both domestic and commercial livestock.  They are produced with 100% organic products and are processes under strict hygienic conditions.

Is your product right for my horse?

All our products are carefully tested and have no harmful side-effects on any horse, unlike wood based pellets alternatives.  All our pellets are heat treated during the processing and are treated with EnviroCair veterinary disinfectant, the only DEFRA approved disinfectant for animals.  Our products have been scientifically tested and provide the best anti-bacterial pellet bedding on the market today.

How much will I need?

Each 15kg bag can cover 18 square feet to 2″ deep.  A standard 12′ x12′ horse stable would require 8 bags to give a 2″ deep bed.  For smaller pets, such as hamsters requiring a 2″ bed in a cage 2 15kg bags will provide enough bedding for a year.

What is EnviroCair Veterinary Disinfectant and is it safe?

This disinfectant concentrate product has been approved for disinfection of inanimate surfaces where an approved product is required to be used under the control legislation for the specific disease(s) orders;
– Foot-and-mouth disease at the dilution rate of one part of this preparation plus 20 parts of water;
– Poultry Diseases including Avian Influenza, influenza of avian origin in mammals, Newcastle Disease, paramyxovirus at a dilution rate of one part of this preparation plus 12 parts of water;
This disinfectant concentrate product has also been approved at a dilution of 1 part of this preparation plus 12 parts of water for disinfection of inanimate surfaces where General Orders require the use of an approved disinfectant, but this approval does not apply to disinfection required under the specific control legislation relating to Swine Vesicular Disease or Tuberculosis Disease.
This approval is granted under the Diseases of Animals (Approved Disinfectants) Orders made by the Secretary of State for Environment, Food and Rural Affairs in England, Scottish Ministers in Scotland, and Welsh Ministers in Wales. For confirmation of continuing approval refer to the Defra list of approved disinfectants at
https://disinfectants.defra.gov.uk
The contents of this container are guaranteed by the manufacturer to be of the same composition and quality as the sample submitted for approval testing.

Online Purchases

As a UK company we comply with all relevant UK laws regarding online purchases.  Please check out our terms and conditions for a detailed breakdown of our policies.  You can view our terms here – https://pelletbeds.com/terms-conditions/.

What is your returns policy?

If you are not 100% happy with our products we want to here about it.  Please get in touch with us via the contact page of this website and we will work to resolve any issues you have to your satisfaction.  We comply with all UK laws and best practices relating to online purchases and returns.

How can I find your delivery policy?

We will inform you by email or text of the deliver details.

On the delivery day the pallet will arrive between 9am and 5pm but the delivery driver will call 1 hour ahead. Please remind the driver of truck any delivery requests.

If you require an ETA please call 01788 861200 on the delivery day quoting the job number provided in the delivery details.

The driver will lower the pallet from the truck and may be able to wheel it a short distance if ground conditions allow. The ground must be flat, smooth concrete or tarmac and contain no stones as these will stop the small wheels on the pallet trucks.

IF THE PALLET ARRIVES IN A LARGER TRUCK THAN REQUESTED OR ARRIVES DAMAGED PLEASE TAKE A PICTURE OF THE PALLET AND REFUSE THE DELIVERY IF YOU ARE NOT HAPPY – we will offer you a discount, replace damaged bags or resend the complete pallet if we have proof of damaged in transit.

Please note that the delivery company will charge us if there isn’t anyone in to receive the delivery (unless you have informed us where to leave the pallet) , or access is restricted, and they have to try again. Whilst we understand that your circumstances can change, we do reserve the right to pass on these costs to you.

Please call our office on 01789 761333 if you have any problems.


How can I get a new returns note?

If you are unhappy with your purchase and wish to return our product please get in touch with us via this websites contact form and we will be happy to resolve any issues you have.

Product Delivery

We use 2 main couriers depending upon the size of your order.  For smaller orders of 15kg bags we use UK Mail.  For bulk orders we use Palletline.

When will I get my order?

Deliveries are usually made within 3 working days from the date of your order.  Our 15kb bags are delivered in 7.5t vehicles.  Please be aware of this if you live in an area where access is limited and bridge weight restrictions apply.

Do you deliver to my location?

We deliver to all mainland UK locations.  If you live in remote rural locations such as the Highlands of Scotland there is a small delivery surcharge that will be added to your bill during the checkout process.  Please get in touch with us directly if you require an accurate delivery quotation.

I don't live in a 'Free Delivery' area. How much will it cost?

Delivery charges vary depending upon the remoteness of your location, access limitations and the quantity of your order.  Please get in touch with us and we will be happy to give you a free, no obligation quotation for your delivery.

What should I do if my order hasn't been delivered yet?

We do offer free delivery tracking.  Please get in touch with us at any time, quoting your order reference number and we will be happy to contact the courier on your behalf and find out where your order is.

Stockists

Our products are being rolled out to certain select retail outlets throughout the UK.  PLease check out our stockists page to see if there is a stockist near your location.

Where can I buy this in the shops?

We are in the process of rolling out our products in selected shops throughout the country.  Please check out our stockists page here.  For our current stockists.  Please check back frequently as we are adding new stockists regularly.  If you do not have a stockist in your area our online delivery option is a cost effective and free alternative to most locations in the UK.

I would like to become a stockist. How can I do that?

If you are interested in becoming a stockist please use our contact page to send us a message.  We will be in touch as soon as possible.