Pallet Deliveries :

Unless otherwise requested we will attempt to deliver using small 7.5t trucks

  • We will inform you of the delivery day and provide a tracking no. prior to delivery
  • Pallets are currently being delivered ~ 5 working days from order
  • To get a 2 hour window ETA on the delivery day, please track online at https://track2.palletways.com/ or call 01527 852408 (Option 1) after 8.00am (quoting the tracking no.)
  • The pallet courier will attempt to call 1 hour ahead
  • The pallet courier will require access for a 7.5 tonne lorry (see dimensions)
  • Pallets are kerbside delivery only, but drivers may be able to move the pallet closer if possible
  • Pallets can be unloaded via tail lift, to smooth, flat, hard surfaces only.
  • Pallets can be moved using a pump-truck, within reason, but only on smooth, flat, hard surfaces only(not gravel).
  • A signature is required confirming that the pallet has been received in good condition.
  • We reserve the right to pass on the redelivery charge if nobody is there to recieve the delivery

Pallet Dimensions:

  • Full Pallets contain 65 x 15kg bags or a single 1000kg bulk bag (1.65 to 2m tall)
  • Three Quarter Pallets 48x 15kg bags or a single 750kg bulk bag (1.24 to 1.65m tall)
  • Half Pallets contain 32 x 15kg bags (0.83 to 1.1m tall)
  • Quarter Pallets contain 16 x 15kg bags (0.50 to 0.83m tall)
  • All pallets include a rain proof hood

Delivery Requests:

We can organise additional delivery requests, as below.

  • AM Delivery before 12.00 –  £15+vat per pallet
  • PM Delivery before 18.00 –  £15+vat per pallet
  • Specific time delivery – £20+vat per pallet
  • Saturday AM delivery – £40+vat per pallet

Please email us your requirements on sales@pelletsbeds.com or call us on 01789 761333. We will invoice  you directly for the add charges and you can make payment prior to despatch.

Please see here for full terms and conditions.

Damage:

Although we make every effort to ensure our products reach you in good condition, unfortunately pallets can sometimes get damaged in transit.

Before accepting the delivery, please ensure you the driver has made a note of any damage.We will endeavour to refund you for any product loss, but our insurers require photographic evidence and estimate of loss.

Please inform us immediately of any damage by calling us on 01789 761333 0r ideally by emailing us with photo’s on sales@pelletbeds.com